We have added a way for you to request a correction to your invoice in the event that the transaction reported by the bank differs from the electronic invoice presented by the vendor in the IntraMall. This could happen if the vendor charges a shipping fee or applies a discount to the item at the time of processing.

If the credit card transaction sent to us from the bank differs from the invoice presented by the vendor electronically in the IntraMall, you'll see a handy red Fix Invoice button right in the transaction section of your order.

There can be many reasons for an invoice fix, including: adding shipping, handling, and item discounts. Just click the Fix Invoice button...

In this next screen, you'll be able to show the changes. If the item was discounted, you can show the real price you were charged, or simply enter an amount in the "Discount" field.

Scrolling down just a bit, you'll see a field to enter a reason for your change.

Then click Update Transaction and that's it! You'll see a pink status message letting you know that we're processing the change. You'll get an email when the change has been made, and you can view/download your corrected invoice.

Receiving

Requestors and buyers can enter a receiving date in transaction line (shown above). This creates a goods-received record which is stored with your order, and is a best-practice for procurement.